Frequently Asked Questions
What phones will the Halo Learn mobile app work on?
We have released the app on the Google Play Store and Apple App Store, so it should work for all Apple iPhones and Android phones.
Does this Halo Learn app allow me to use Halo on my mobile phone entirely from now on?
This app is currently focused on allowing you to receive alerts outside of Halo. It was not built to provide a new complete Halo mobile interface, but it allows you to interact with all the alerts you receive directly in the mobile app.
For a long time, the Halo team has wanted to allow you to check messages, see new class announcements, see when grades are published, and access several other features easily from your phone. We are happy that we are finally able to provide these features.
The current Halo website is mobile responsive, and each page has been updated for use on your phone's browser. Some pages may need additional updates, and we will continue to do our best to make every page fully mobile-friendly so you can use all Halo features from your phone. If you notice any pages that are not working correctly on your phone, please report that issue on this page: https://ideas55382gce-pm.ideas.aha.io/ideas/new
When I clear my Messages in Halo, why do I still have new Alerts?
Responding or acknowledging your new private messages directly in Halo and not clicking on the alerts in the new Halo Learn mobile app or Halo sidebar will not automatically clear the new status from those alerts. Alerts are only automatically marked as read when you open the alert to read or access the related item in Halo. Using the alerts mobile app or the Halo Alerts sidebar and clicking on those alerts will show you your chosen alerts for all Halo roles. We have found in beta testing that using Alerts in Halo or the mobile app is a much faster process with fewer clicks overall.
Are there other features coming to the Halo Learn mobile app anytime soon?
Yes, we are working on adding more alerts for Halo and the Halo Learn mobile app in 2025 and have several ideas for improving the mobile app in the future. We also want to hear your ideas and suggestions on how we can make this work better for you. You can submit ideas and suggestions here: https://ideas55382gce-pm.ideas.aha.io/ideas/new
More Questions and answers coming soon.